What services are covered?

These sessions are usually covered:

• Physiotherapy

• Massage therapy

• Chiropractic

• Acupuncture

• Naturopathic Services

• Osteopathy (Cannot usually be direct billed)

• Athletic therapy (Cannot usually be direct billed)

Your coverage will depend on your individual policy, so it’s best to check directly with your policy provider. Unfortunately this is not something that the providers allow us to check for you.

Our team are always happy to help and answer questions, so please feel free to email or call us if you need help.

How does direct billing work?

The Agile front of house team want to give you the best service, and take the work and stress away from you wherever possible.

Simply book your session through our portal, call the clinic or email us. We then ask that you complete the intake form within the portal, which gives us all of the information we need to complete your direct billing. This is usually all that we need, but if anything is missing we will discuss it when you check in.

We will submit your claim through the secure portal during your session. Anything that the insurance does not cover will need to be paid immediately upon completion of your session.

Bear in mind that all insurance policies differ. There may be a deductible amount to pay before your policy kicks in, and you will usually have to pay for some of the treatment as the insurance will only cover a percentage.

It is important that you understand this with your insurance company, as this is not something which the providers share with us in advance.